The practical things worth knowing about heating, delivery, installation, warranty, and rentals. Anything not answered here, reach out — we answer every message personally.
About 20 minutes for most models to reach optimal temperature. Larger cabins take a little longer; pre-heating on a timer is a good habit for morning routines.
Roughly Rp 5,000 per hour of use. For a typical practice — four sessions a week, around 30 minutes each — expect a very modest addition to your electricity bill.
If the unit is in stock, delivery is 1 – 3 days. For custom builds or out-of-stock items, please allow 10 – 15 days. We confirm a firm date at the site visit before we commit to a build slot.
Yes — our saunas and ice baths are designed for both indoor and semi-outdoor installation, and we provide installation support with every purchase and rental. Two conditions worth noting: the equipment must be covered from the rain, and it lasts noticeably longer if kept out of direct sun. We help you pick the right placement during the site visit.
50% deposit to confirm your order and reserve your build slot, with the remaining 50% paid on delivery and installation. For custom builds, the deposit is taken on signed specification.
Yes — a one-year guarantee on all purchases, covering manufacturing defects and issues.
Due to the custom, hand-built nature of our products, we do not offer refunds. We stand behind our quality with the one-year guarantee, and our ongoing support means any issue is handled directly by the team who built and installed your unit.
Delivery, installation, and maintenance support throughout your rental period. Monthly payments make it affordable to bring premium wellness into your villa without a capital commitment.
Yes — all rentals are six months minimum.
Yes. The Ice Bath rental deposit is Rp 5,000,000. The Sauna rental deposit is Rp 15,000,000. Deposits are fully refundable at end of term, less any damages.
We respond personally to every enquiry, usually within a few hours.